Monday November 30, 2009 – Stewart Wolpin
Sales of inferior consumer electronics formats often swamp superior all-things-being-equal alternatives, for reasons both mysterious and frustrating. For instance, Beta was clearly superior to VHS in side-by-side videocassette quality tests. Apple OS was and is clearly superior to Windows, yet Windows is the dominant format.
Plasma HDTV is the latest victim of this
Bizarro World consumer preference. For a decade, Plasma has been clearly and objectively the superior HDTV technology; every recent LCD technological leap – 240 Hz, LED backlighting, for instance – are designed to pull LCD quality closer to plasma's purity.
Yet LCD TVs far outsell plasma displays. According to CEA, LCD HDTV sales in the U.S. have grown from 1.8 million sets to 26.8 million projected this year, and are expected to continue growing.
U.S. sales of plasma HDTVs, meanwhile, peaked in 2008 at 3.5 million sets, dropping slightly this year, and are expected to fall further in subsequent years.
Why has this happened? Misinformation dissemination on the retail sales floor is the most obvious culprit, according to J.D. Powers, which conducts regular surveys on this specific topic. In the first quarter this year, the survey company found 68.3 percent of salespeople wrong-headedly recommended LCD as the superior technology, a figure that's held pretty steady the last few years.
Continuing the Bizarro theme, in the second quarter the LCD recommendation rate fell to 59.4 percent – when LCD quality was improving – but plasma's recommendation rate held at around 30 percent.
What are salespeople saying to boost LCD purchases? LCD sets last longer. Plasma suffers from image burn. Plasma sets don't last as long. Plasma sets use more power. They reflect ambient light. Each of these claims is either simply wrong or misleading.
Panasonic and the Plasma Display Coalition are fighting back with an information/educational PR blitz touting plasma's advantages and dispelling the annoyingly persistent myths. But the A/V media has been consistent in its praise of plasma vs. LCD to no avail, and it's unlikely this latest PR effort will reach the ears of those hawking HDTVs at retail.
More importantly than why this has happened is what will happen now. Plasma's plunge has pushed plasma pioneer Pioneer out of the TV business, leaving only Panasonic, Samsung and LG selling plasma. As LCD technology improves, the differences between plasma and LCD diminish, which means consumers can concentrate not on quality but on brand choice, where LCD has an enormous advantage, and price, where LCD is gaining ground.
It won't be long before large screen skinny OLED displays enter the marketplace, sadly eroding what's left of the soon-to-be-history plasma HDTV business.



